Vision
Our Goal Is To Be An Industry Leader That Provides Quality And Seasoned Outsourcing Services. For This, We Strive To Exceed Expectations And Surpass Industry Standards. We Are Also Absolutely Committed To Supporting Our Clients Throughout Their Growth Journey.
With The Never-Ending Demand For Technological Service, We Keep Abreast And March In Step With The Rapid Pace Of Development, We Adopt New Technologies That Enable Us To Provide Innovative Solutions And Map The Success Of The Businesses Doing Business With Us.
Mission
We Devote Ourselves To Providing Quality Service To The Businesses That We Are Helping. Our Company Believes In Going Beyond Limits In The Competitive Industry Of Business Process Outsourcing.
We See Ourselves As A Company That Stands A Cut Above The Rest Through The Collaborative Efforts Of Our Skillful, Highly Motivated, And Valued Team Members. We’ll Be An Innovative, Adaptable, Responsive, And Dependable Partner That Helps Companies Inside And Outside The Country.
Transforming Our Vision Into Reality
Leveraging our country’s natural affinity to the BPO industry, TeleDial has a wealth of experience in providing superior solutions for our partners. We inspire innovation through our team flexibility, best technologies and practices.
We have designed our services to cover a company’s entire customer lifecycle. It is more than just helping our clients find, acquire, and grow their customer base; we are committed to developing loyal relationships with your customers by delivering high-quality customer service, up-selling, and cross-selling activities.
With our multi-channel platforms, we ensure service delivery across all devices.
As a trusted international business outsourcer, we have a scalable and efficient agent workforce.
By partnering with us, we will help you build an intelligent and enjoyable experience that attracts, converts, engages and retains customers.
Integrating Talent With Our Business
It all begins with our people. They are the heart of our company. We treat our employees as our business partners towards success. Accordingly, we cultivate top-notch talent through specialized training processes that improve performance and help develop a learning mindset.
Our team includes specialists and experts that have been in the industry for years, but we understand how quickly the industry evolves. For this reason, our continuous improvement mindset allows our team to adapt.
Most of our employees are seasoned veterans of the BPO industry, which contributes significantly to the overall success of our partners. We also encourage our agents to enhance critical thinking skills in order to improve the overall customer experience.
Beyond our team’s experience, we also have the technology and organizational structure to acclimatize to our business partners’ needs. Our innovative technology empowers us to connect and engage with your customers anytime and anywhere. quickly to different environments and adopt new and cutting-edge tools.
Serving a wide range of industries, our team offers sales, technical support, external office support, and marketing services. We are proud to have served clients in the Banking & Financial Services, Telecommunications, Retail, and Insurance industries.
Our Experience
We are proud to have a portfolio of partners that belong to a wide array of industries. Through our extensive experience, we have learned to adapt to different business models and systems. As we offer a flexible outsourcing approach, our clients can customize their level of involvement in the projects.
Impeccable Talent
With English being our country’s second language, we have among the highest literacy rates in Asia. This translates to better conversions, be it sales, appointments, or lead generation.
We train our agents to offer customized solutions according to your business process and customer profile.
And we work with you to develop and deliver a unique customer service and technical support experience.
Service Oriented
Most of our employees are seasoned veterans of the BPO industry, which contributes significantly to the overall success of our projects. We also encourage our agents to enhance critical thinking skills in order to improve the overall customer experience.
Beyond our team’s experience, we also have the technology and organizational structure to acclimatize to our business partners’ needs. Our innovative technology empowers us to connect and engage with your customers anytime and anywhere.
Cultural Compatibility
Our company culture is built on innovation as well as collaboration. We understand how intertwined work and life are, so we nurture the passion for service and desire to make a difference. It is more than just skills and technology. We value building personal relationships with our partners and their clients.
Filipinos are quick to adapt culturally to any country, as evidenced by the populations of our workers around the globe. As naturally empathic speakers, we are proud to have among the highest customer service satisfaction in the industry.
By leveraging these strengths, we connect the business world to highly-trained and highly-skilled people.
Our Facility
With our contact center redundancy, our systems are fully equipped to handle your needs. Furthermore, we are located in an area that has been specifically developed by the government for BPO use, thereby prioritizing IT-enabled zones for uninterrupted business use.