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Frequently Asked Questions (FAQs)
What pricing model do you offer for your BPO services?
We offer flexible pricing models based on your needs, including per hour, per seat, per transaction, and fixed project pricing. If you need cost-effective solutions for variable workloads or predictable budgeting for ongoing services, our models ensure you get the best value. We can also customize pricing to align with your specific business goals.
What types of services do you offer?
We offer a wide range of BPO services to support your business across various functions. Our inbound services include customer support, order processing support, mobility campaigns, and omnichannel contact center services that promote seamless communication with your customers. On the outbound side, we do lead generation, telemarketing, and healthcare outreach to help you expand your market reach and improve engagement. In addition, our back-office services cover order support and order management to provide you with behind-the-scenes assistance to keep your operations running smoothly.
Can you customize your services to fit my specific needs?
Absolutely! We customize our services to meet your specific needs. No matter if you need inbound or outbound services or back-office support, we work closely with you to understand your business objectives and develop a solution that aligns perfectly with your goals. Our flexible approach makes our services adaptable, scalable, and able to deliver the best results for your business.
What is your quality assurance (QA) process?
Our quality assurance process is rigorous and made to ensure high service standards. We set clear guidelines, continuously monitor interactions, conduct regular audits, and provide ongoing feedback and training to our agents. We collaborate closely with our clients and incorporate their feedback to ensure our services consistently meet or exceed expectations. We provide detailed reporting that keeps you informed and aligned with your business goals.
What platforms are your services compatible with?
Our services are compatible with a wide range of platforms to ensure seamless integration with your existing systems. We support major tools like Asana, Freshdesk, Zendesk, RingCentral, and Slack, as well as various customer relationship management (CRM) systems, communication tools, and popular e-commerce platforms. Our omnichannel contact center solutions work across multiple channels, including phone, email, chat, social media, and SMS, providing a unified experience for both you and your customers. We also offer customization to integrate with any specific platforms your business uses.
How do you handle client support?
We prioritize exceptional client support. Our dedicated support team is available 24/7 to address your concerns and queries. We offer multiple channels for support including phone, email, and live cha
What is your process for onboarding clients?
Our client onboarding process is a comprehensive approach to ensuring client success. We begin by deeply understanding client needs through consultation, then develop a tailored service plan and agreement. After a kickoff meeting to align expectations, we implement services, train our team, and conduct rigorous testing. Upon launch, we provide ongoing support and continuous optimization to exceed client expectations.
What happens after the discovery call?
After our discovery call, we meticulously analyze your business needs and goals to create a tailored solution. Our team will develop a comprehensive proposal outlining the services, pricing, and key performance indicators (KPIs) that align with your objectives. We’ll then schedule a follow-up call to discuss the proposal in detail and address any questions you may have. Once we’ve reached an agreement, we’ll move on to the next phase: a detailed service level agreement (SLA) to formalize our partnership and ensure your complete satisfaction.