ABOUT US
Located in one of the Philippines’ major business districts, TeleDial is a leading BPO company that provides call center services for all types of businesses looking to enhance customer service and scale their business operations. We are committed to provide custom solutions without significant upfront costs or costly overhead. We believe that creating a positive image of your company requires top-notch support that our team can provide.
Leading in Technology and Innovation
TeleDial’s services are optimized for multi-channel platforms. Whether your customers connect via mobile, telephone, email, or chat, we guarantee excellent service delivery across all platforms.
With a prime location in Metro Manila, we maintain business continuity and can support the growing needs of your company.
What Sets TeleDial Apart
Our customer-centric approach goes beyond traditional call center services. We are committed to understanding and meeting the unique needs of each client. Through in-depth analysis and a relentless focus on improvement, we deliver high-quality call center services for medium sized businesses and large enterprises.
We customize our services based on the unique needs and industry compliance requirements of our clients.
Our Mission
To become the premier provider of people-driven services and an industry leader renowned for delivering exceptional call center services. We are committed to exceeding expectations and helping scale the growth of your business. We are dedicated to staying at the forefront of innovation to help your business succeed.
Our Vision
We strive to redefine industry standards in business process outsourcing. Through the collaborative efforts of our skilled and customer-focused team, we will become a global leader as we empower more businesses worldwide.
Frequently Asked Questions
What pricing model do you offer for your BPO services?
We offer flexible pricing models based on your needs, including per hour, per seat, per transaction, per sale and fixed project pricing. If you need cost-effective solutions for variable workloads or for ongoing services, our models ensure you get the best value. We can also customize pricing to align with your specific business goals.
What types of services do you offer?
We offer a wide range of BPO services to support your business across various functions. Our inbound services include:
Omnichannel contact center services
We also offer outbound lead generation, telemarketing, and back office support.
Can you customize your services to fit my specific needs?
What is your quality assurance (QA) process?
We have a rigorous quality assurance process to ensure high service standards. We set clear guidelines, continuously monitor interactions, conduct regular audits, and provide ongoing feedback and training to our agents.
We collaborate closely with our clients and incorporate their feedback to ensure our services consistently meet or exceed expectations. We provide detailed reporting that keeps you informed and aligned with your business goals.
What platforms are your services compatible with?
Our services are compatible with a wide range of platforms to ensure seamless integration with your existing systems. We support major tools like Asana, Freshdesk, Zendesk, RingCentral, and Slack, as well as various customer relationship management (CRM) systems, communication tools, and popular e-commerce platforms.
Our omnichannel contact center solutions work across multiple channels, including phone, email, chat, social media, and SMS, providing a unified experience for both you and your customers. We also offer customization to integrate with any specific platforms your business uses. After our discovery call, we meticulously analyze your business needs and goals to create a tailored solution. Our team will send you a proposal with key services you need, pricing and key performance indicators (KPIs) that align with your
How do you handle client support?
We prioritize exceptional client support. Our dedicated support team is available 24/7 to address your concerns and queries. We offer multiple channels for support including phone, email, and live chat.
What is your process for onboarding clients?
Our client onboarding process begins by deeply understanding your needs through consultation, then developing a tailored service plan and agreement.
After a kickoff meeting to align expectations, we implement services, train our team, and improve our services through our rigorous quality assurance process. We provide ongoing support and continuous optimization to exceed your expectations.
What happens after the discovery call?
After our discovery call, we meticulously analyze your business needs and goals to create a tailored solution. Our team will send you a proposal with key services you need, pricing and key performance indicators (KPIs) that align with your objectives. We’ll discuss the proposal and address any questions you may have. Once we reach an agreement, we’ll move on to the next phase: a detailed Service Agreement Level (SLA) to formalize our partnership and ensure your complete satisfaction.