Privacy On Our Website
TeleDial Call Center Incorporated has implemented the following Privacy Policy because we are committed to the protection of our customers’ privacy.
This Privacy Policy applies to the information TeleDial collects from its customers at www.teledialcc.com (the “Site”) in connection with the services we provide. This Privacy Policy discloses our practice with respect to the collection and subsequent use of our customers’ personal information. This Policy does not apply to the practices of companies that TeleDial does not own or control, or to people that TeleDial does not employ or manage.
Information Collection and Use
We do not collect personal information about you unless you choose to provide that information to us or you choose a service on this Site where gathering personal information is necessary in order to deliver the specific services. We only collect the information that we actually need.
If you voluntarily contact us regarding TeleDial services, we may collect the following categories of personal information: your name, company name, telephone number, and email address.
The personal information we collect from you will be used by TeleDial to provide the service or carry out the transaction you have requested or authorized. This may include using the personal information to provide you with important information about the product or service that you are using, including critical updates and notifications via e-mail or regular mail.
In addition, TeleDial may share or transfer information about you that you have provided to TeleDial to one or more third party entities pursuant to a sale, merger, assignment, joint venture or other transfer or disposition of a portion, or all of, the assets or stock of TeleDial.
In some instances, we may include certain links in our e-mails that will allow us to monitor whether you access specific content in that e-mail. When you click on one of these links, we will record that click and certain activities on the Site associated with that link.
We use this information to conduct internal research on our users’ demographics and interests, and to better serve you. This information is collected in aggregate form and is not related to your personally identifiable information.
We use log files to track system activity and maintain our systems. Log data includes IP addresses, browser type, referring and exit pages, platform type, date and time stamps, and number and nature of clicks through our Site. We use this information to analyze usage patterns, observe trends, administer the Site, and gather broad demographic information for aggregate use. Log files are not linked to personally identifiable information.
Personally identifiable information collected by TeleDial will be stored and processed in the Philippines, Australia and the United States. The European Economic Area (EEA) provides certain rights to data subjects (including access, rectification, erasure, restriction of processing, data portability, and the right to object and to complain). TeleDial undertakes to provide you the same rights no matter where you choose to live.
We keep your personal information for as long as it is required for the purposes stated in this Privacy Policy. When we no longer have a legitimate need to process your information, we will delete, anonymize, or isolate your information, whichever is appropriate.
Cookies
A cookie is a text file that is placed on your hard disk by a web page server. We may place cookies or similar files on your hard drive to facilitate site navigation and use. Our cookies do not identify you as an individual. Many web browsers are automatically set to accept cookies. You may change your browser settings to either reject cookies or notify you when a cookie is about to be placed on your computer. Please note, however, that rejecting cookies while visiting the TeleDial Site may result in certain parts of the TeleDialSite not operating correctly or as efficiently as if they were allowed.
Children
Please note that the TeleDial Site is a general audience web site. If you are under 13 years of age, you should not register with us or provide information on this Site. We do not collect personal information from any person about whom we actually know is under the age of 13.
Information Sharing and Disclosure
TeleDial will not sell, rent, or lease mailing lists or other user data to others. We will not share personal information about you with other people or non affiliated companies except to provide you with the services that you have requested, or when we have your permission. Most of our products and services support integrations with third-party products and services.
If you choose to enable any third-party integrations, you may be allowing the third party to access your service information and personal information about you. We encourage you to review the privacy practices of the third-party services and products before you enable integrations with such third parties. TeleDial may disclose personally identifiable information when we believe that the law requires it, such as in response to subpoenas, court orders, or other legal processes, or to establish or exercise our legal rights or defend against legal claims. In addition, TeleDial may share information we collect with
companies that market our services or other third-parties that assist us with essential services such as data processing or servicing accounts. We are permitted by law to share the information we collect with these companies and you are not able to opt-out of these disclosures.
The TeleDial web site may provide hyperlinks to other websites. Please be aware that when you click on one of those links, you will be directed to a web site different from the TeleDial Site. Information you provide on other web sites is subject to collection by those other sites, not TeleDial. We encourage you to read the privacy statements of those linked sites as their privacy policies may differ from ours.
Security Measures and Our Commitment to Security
TeleDial has adopted security measures to ensure the security and integrity of its customers’ personal data. These security measures protect your personally identifiable information from loss, misuse or alteration. We restrict access to the TeleDial server to ensure no one can access your information.
Currently we follow our own internal security protocol and controls that are audited and monitored by our IT team to ensure the highest security standards. TeleDial is committed to the safety and security of all
confidential material both physical and electronic. All physical and electronic information is held and processed within the Philippines, Australia and the United States. All electronic information is stored securely on AWS with integrated redundancy, system backups and offsite storage.
TeleDial constantly audits, monitors, and tests all systems. We regularly upgrade all systems to ensure best security practices are maintained. We also invest in consistent training of all team members around privacy and security best practices. Our commitment to security and confidentiality ensures that
our clients can rest assured in the knowledge that we treat all confidential information with the highest integrity.
Notification of Changes and Your Acceptance of the Privacy Policy
By using this Web Site, you signify your agreement to the terms of this Privacy Policy. If there are material changes to our Privacy Policy or if we decide to use personally identifiable information in a manner different from that stated when it was collected, we will post a link to our revised Privacy Policy on our home page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Your continued use of this Site shall constitute your acceptance of any revised privacy policy.
Contact Information
If you have any questions regarding this Privacy Policy, or privacy issues in general, please feel free to contact us by email to [placeholder] or sending us a letter at TeleDial Call Center Incorporated, [address]
